Covid-19: Radisson Hotel now offering guests free cancellation on reservations

Posted: March 20, 2020 in general
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newly-opened radisson blu anchorage in victoria island, lagosRadisson Hotel Group now offers guests free modification and cancellation on existing reservations as part of an updated global cancellation policy announced, Monday, as the corona virus (covid-19) pandemic continues to take its toll on the travel and tourism industry across the continents.

“We are constantly updating our global cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible.

“At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations in all Radisson Hotels worldwide for stays until April 30, 2020. For group reservations, we offer free cancellation for China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and US inbound and outbound travel until  April 30, 2020. We also grant free cancellation of bookings impacted by government restrictions,” the Group said.

A letter to the effect issued from the office of the Global CEO of the hospitality chain, Monday, also said the free cancellation and modification offer to guests was in line with ‘recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant authorities for country-specific requirements to ensure the actions we take are comprehensive and suitable.’

The full statement reads: “At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations in all Radisson Hotels worldwide for stays until April 30, 2020. For group reservations, we offer free cancellation for China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and US inbound and outbound travel until  April 30, 2020. We also grant free cancellation of bookings impacted by government restrictions.

“We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep you, our guests, employees, hotels and offices safe.

Our Action Plan

”Since the outbreak of the pandemic, we have activated our corporate crisis response teams worldwide and have strong processes, robust systems, and dedicated support teams in place.

“All our hotels have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19 and, if required, hotel lock downs for quarantine purposes in cooperation with the local authorities.

”As COVID-19 affects travel plans around the world, we believe our members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is extending its points expiration policy by 6 months (effective March 1, 2020). “We also extend the elite status of our members through February 2022.”

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