Intercontinental Hotels unveils programme focused on F&B training

Posted: October 28, 2014 in general

intercontinental hotelGlobal hotel chain, the Intercontinental Hotel Group (IHG) has launched a bespoke training programme for the Food & Beverage teams in its hotels across Africa, including Nigeria, Asia, the Middle East, and Greater China.

The online programme, developed in collaboration with hospitality education provider Lobster Ink, rolled out with more than 10 courses incorporating more than 500 video lessons. It provides F&B employees across IHG’s hotels with access to training videos, standards manuals, assessment modules and management reporting tools.

More than 7,000 employees across 325 hotels are currently undergoing training in various courses, with close to 2,000 already completing them. For every course they complete, participants receive accreditation by both the Institute of Hospitality and IHG.

“Over 80 per cent of our guests eat breakfast with us. We know that if a customer has a good experience at breakfast, they are more likely to come back for lunch and dinner,” said Phil Broad, IHG’s vice president, food and beverage, Asia, the Middle East and Africa. “It is vital our hotels understand and are delivering the right breakfast standards according to what our guests want and need, and that sparked the development of the IHG F&B Training System. Since its launch, the program has been very well received amongst our colleagues, and we are confident it will provide the F&B teams in our hotels with the tools they need.”


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