Airtel expands into Akoka with new Unilag Service Centre

Posted: July 10, 2013 in airtel
Deputy Vice Chancellor, Management, University of Lagos (Unilag), Prof. Duro Oni cutting the tape to open the new Airtel’s Service Point at the University in Akoka, Yaba, Lagos on Thursday. He is supported by Lagos Regional Director, Airtel Nigeria, Mr. Adebayo Osinowo (l), Dean, Faculty of Arts and Chairman, Faculty Board, Unilag, Prof.(Mrs) Mopelola.O. Omoegun (2nd l) and Prof. (Mrs) Florence A. Osanyin, HOD, Art and Social Sciences (2nd r).

Deputy Vice Chancellor, Management, University of Lagos (Unilag), Prof. Duro Oni cutting the tape to open the new Airtel’s Service Point at the University in Akoka, Yaba, Lagos on Thursday. He is supported by Lagos Regional Director, Airtel Nigeria, Mr. Adebayo Osinowo (l), Dean, Faculty of Arts and Chairman, Faculty Board, Unilag, Prof.(Mrs) Mopelola.O. Omoegun (2nd l) and Prof. (Mrs) Florence A. Osanyin, HOD, Art and Social Sciences (2nd r).

Telecommunications services operator, Airtel Nigeria has commissioned a customer experience centre at the University of Lagos, Akoka, Yaba campus, for the university community and its environs, in addition to refurbishing the main auditorium of the Education Faculty of the institution.

With the location of the shop on the campus, students, academic, non-academic staff, as well as visitors to the campus and Akoka residents, are expected to access the telecomm firm’s service experience which include a wide range of offerings in data, voice, bill payment, query resolution and general enquiries.

Speaking in his opening remarks, Lagos Regional Operations Director, Airtel Nigeria, Bayo Osinowo, said the new service point was in line with Airtel’s strategy to take its customer service delivery to the door steps of customers.

He further explained that the move will reduce the quest for a better service experience by Unilag, reiterating that it is yet another reason more Nigerians especially the youth should port to Airtel.

“By deploying a customer service centre right in the heart of Unilag, and bringing to life this beautiful auditorium, Airtel is reassuring the management, staff and students of its commitment to help the University stay ahead of the pack in a highly competitive and fast-changing environment through efficient service delivery. Your profile as a path-breaker in academic pursuits is in sync with our well-known pedigree as a leader of innovation and value offerings in the nation’s telecommunications industry,” said Osinowo.

Remarking, Deputy Vice Chancellor of the institution, Prof. Duro Oni, who represented the Vice Chancellor of the University, Prof. Rahman A. Bello, while cutting the tape to declare the shop open to customers, thanked Airtel for supporting the institution in the provision of social amenities.

Prof. Oni, who led other top management of the institution including Dean, Faculty of Education and Chairman of the Faculty Board, Prof. (Mrs.) M.O. Omoegun, said Unilag will continue to create an enabling environment for Airtel to serve the university.

He confided that the Airtel brand is building a solid reputation for innovative leadership in providing the best possible telecommunications experience comparable to what exists anywhere in the world.

The new Airtel service point is the second by the company at the University having deployed a similar one albeit for data services only, recently.

In addition to the new shop, Airtel also refurbished the institution’s faculty of education auditorium, complete with top-of-the-range air conditioners.

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